Extended Stay Canada - Toronto - Vaughan

liked the location to the express

This is my second time booking this hotel and it will be my last. My family and I had no sleep due to very loud music coming from the room directly below us on Sat. night, we called the front desk three times but it continued, my daughter had to go down to the front desk around 2am before they took care of the matter also there were cars parked right below our window with people laughing and talking during the time the music was playing.this was a very uncomfortable stay us the service was not the same.

It was smack in the middle of our attractions. Comes with free breakfast if you can stomach it.

Wifi still annoying to setup - so didn't bother since this was a 1 day visit. Never bothered testing the bath tub jets because the staff who last cleaned it left pubic hairs all over the tub. Again never bothered to complain since it was a 1 day stay on the way back home, so we just bathed at home instead.

We liked that it was close to shopping and spacious.

The beds and pillows were a little firm and my daughter complained the sofa bed had springs sticking into her sides.

Quiet, parking and good sized breakfast included with eggs cereal fruit juice tea and coffee.

The halls were quite warm and room was somewhat stuffy which made it difficult to sleep.

The kitchen and spa tub

I couldn't find anything i liked about the hotel

Hotel told me I would get my cash deposit back the next morning as long as no damage was done to room. Upon checking out the person said I shouldn't have ever been able to pay in cash and he doesn't know why they accepted cash but I will not be getting my deposit back. Even though there was no damage done. Staff is absolutely horrendous

I like the room, very convenient, toilet and the small kitchen

During the night around 3am if i'm not mistaken, the people next to my room are very noisy, they're shouting, and even went to the hallway, walking,running(saying bad words),YOUR STAFF DID NOT DO ANYTHING TO STOP THESE PEOPLE!!!

The location was convenient. Also liked that it had a kitchen.

Staff was extremely rude. I could not bare to ever have to go back to the extended stay Canada. Absolutely sickening how rude and unpleasant these staff members were.

I liked the location, cleanliness and the staffs

The room was very cold we were freezing

comfortable , clean beds, nice sitting room ,bathroom,kitchenette etc. bedroom tv was excellent , lots of channels. sofa bed excellent idea . desk and chair was also comfortable. breakfast was good. overall good . nice medium fridge . good microwave and counter.

need to put more extra stuffs ,in comparison to similar hotels eg stay bridge . not much tissues , no paper towels ,kitchens shelves are practically empty of utecils pots ,small frying pan cups and saucers ,plates . coffee maker was not working well etc . sitting room tv shows only cnn. need to add more more sitting chairs . two other chairs like the sofabed one, would be nice,. add more paraphinallias like shampoo ,better soaps ,mouthwash etc

The rooms are larger than most hotel rooms. Lots of parking. Good to have b'fast in the hotel.

Decor is a bit dated. Long corridors.middle of an industrial area.

The breakfast and supper included made our trip relaxing.

The room

The staff at the front desk trying to tell me she can't give me the room which o reserved 2 weeks ago and also called to confirm because I booked 3 beds for one person! Which makes no sense because that's the stupidest thing! She charged me $25 plus tax b4 she gave me the room

Suites with kitchen was not equiped with adequate cooking pots and ustensils. Lack of cleanliness for the few ustensils provided,for exemple the coffey machine. Only a single chair at dinner table for a couple.

All except below

I kindly ask to borrow a bottle opener.. front desk said " we dont have one"..??? seriously?.. them I ask one of porters she say yes I probably can find one for you... and did not come back until 1 1/2 hr later .. in the mean time I went out and bought one.. a bottle opener .. c'mon!!